1. Introduction

At Chatrigo, we are committed to protecting your privacy and securing your data. This Privacy Policy explains how we collect, use, and protect your information when using our WhatsApp Automation Platform.

2. Information We Collect

2.1. Account Information

We collect information you provide when signing up, including name, email, phone number, and business information.

2.2. WhatsApp Data

With your consent, our system accesses incoming WhatsApp messages for automation purposes. We store conversation logs for analysis and service quality improvement.

2.3. Usage Data

We collect information about how you use our service, including usage frequency, features accessed, and customer interactions.

2.4. Technical Data

We collect technical data such as IP address, device type, browser, and operating system for security and performance improvement purposes.

3. How We Use Your Information

We use the collected information to: (a) Provide and operate the WhatsApp automation service; (b) Analyze and improve AI response quality; (c) Process payments and manage accounts; (d) Send important service notifications; (e) Prevent illegal activities and maintain platform security.

4. Sharing Data with Third Parties

We do not sell your data to third parties. We only share data in specific circumstances: (a) With your consent; (b) To comply with legal obligations; (c) To protect Chatrigo's rights and property; (d) With trusted service providers assisting our operations.

5. Data Security

We implement industry-standard security measures including data encryption, multi-factor authentication, and 24/7 security monitoring. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to: (a) Access your personal data; (b) Correct inaccurate data; (c) Delete your data (with certain exceptions); (d) Withdraw consent at any time; (e) Request data portability. Contact us at [email protected] for these requests.

7. Cookie Policy

We use cookies to enhance user experience. See our Cookie Policy for more details.

8. Policy Changes

We may update this policy from time to time. Significant changes will be communicated via email or platform notification.

9. Contact Us

For privacy-related questions, contact: Email: [email protected] | WhatsApp: +6281215161403 | Address: Jalan Outer Ring Road, Sedayu, Square, RT.2/RW.12 Blok H.33 Cengkareng, Daerah Khusus Ibukota Jakarta, 11620. Mon - Fri : 08.00 - 17.00